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Studio Originals Complaint - The scam continues.... - Pet Portrait
Studio Originals Complaint

Studio Originals Complaint


The scam continues.... - Pet Portrait

Several years ago (February 2008) my husband and I purchased a pre-paid package to get an original oil painting of our dog from Everly Originals at the Super Pet Expo at the Edison, NJ convention center. The package we purchased was for a 16 by 20 painting with 3 images on it. The portrait was to be blocked but not framed - a package for which we paid $150.00. We were to send in pictures of our dog to the company and within 6-8 weeks we would receive a beautiful painting. Needless to say this never happened...we followed-up multiple times and kept being lied to..."it is in the mail", "it is almost done", etc. One day we tried to call and follow-up again only to find their number disconnected and website closed down. Information on the internet alerted us that they had declared bankruptcy. We were upset but with no way to follow up - we wrote it off as a loss.

On the evening of April 15, 2010, we received a call from a company named " Studio Originals ". They explained that they have our picture and it is beautiful - it just needs to be framed and it is ready to ship! The caveat was, however the special deal they had for us (good for 5 days only)...we can have the picture we already paid for if we pay them an additional $109.99 and $14.99 for shipping (again previously paid for). Needless to say I was quite upset by this development. I called the company the following day as they said they would send me a picture of the portrait which they did. After sending the email, they followed up with a call asking for the money to "purchase" the portrait. I explained that it was already paid for. Their response to this was to tell me that money had been refunded to everyone who had not received their paintings from Everly Originals - so their advice was to pay them and seek a refund from elsewhere. Needless to say I did not give them another dime.

I have confirmation that money was never refunded by the company I purchased my portrait through. It is my position that we have paid in full for the painting so we are the rightful owners.

I would humbly suggest that if you are ever approached by either Everly Originals or Studio Originals to market or sell their product that you refuse as they are clearly willing to breach agreements with their customers and reflect poorly on anyone that supports them. By their own admission these are individuals who use to work at Everly originals - they just opened a new company under a different name and are trying to continue their fraudulent business under this new name to take advantage of more customers.

The number I was given for the company is 800-622-6860 but nobody ever answers. Some cursory research on this new company shows them located in Rye NY, but their phone number is a 973 number which is a NJ prefix. I have already filed a complaint with the Better Business Bureau in NY and have written to Arnold Diaz at the "Shame on You" show on FOX. I encourage anyone else who has been scammed by this company to do the same.

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